About Customer Support Automation
Customer Support Automation is part of the MASA GPT Dream Team Cooperative, dedicated to automating customer support to reduce operational costs and improve efficiency. Our mission is to provide 24/7 customer support, CRM updates, and call routing to enhance customer satisfaction and streamline support processes.
Vision and Goals
Our vision is to offer comprehensive customer support solutions that leverage automation to provide quick and effective assistance. We aim to enhance customer experience by ensuring consistent and reliable support at all times.
Key Features
- 24/7 Customer Support: Round-the-clock support to address customer inquiries and issues.
- CRM Updates: Automated updates to customer relationship management systems.
- Call Routing: Efficient routing of customer calls to the appropriate support channels.
Technical Requirements
- Platform: Web-based application accessible via browser.
- Technologies: GPT-3.5, CRM tools, web development frameworks.
- API Integrations: Integration with CRM systems and call routing software.
Development Timeline
Phase 1: Develop 24/7 customer support module (1 month)
Phase 2: Integrate CRM updates functionality (2 months)
Phase 3: Implement call routing system (3 months)